Azeosoft Helpdesk unifies every support channel, automates the mundane, and gives your team the tools to resolve tickets faster — and customers a reason to stay.
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From day-one basics to enterprise-grade power — Helpdesk scales with your team without adding complexity.
Consolidate email, live chat, phone, WhatsApp, and social media into one powerful unified inbox. Your agents never have to switch tabs again.
Build no-code automation workflows to auto-route tickets, send acknowledgements, escalate breaches, and trigger actions across your stack.
Real-time dashboards, SLA tracking, CSAT scores, and custom reports. Know exactly how your team performs at every moment.
Internal notes, @mentions, collision detection, and team views keep agents aligned and prevent duplicate replies.
Build a branded, searchable self-service portal. Deflect repetitive tickets and empower customers to find answers instantly.
Connect your CRM, billing, e-commerce, and monitoring tools. Pre-built integrations with Salesforce, Shopify, Jira, Slack, and more.
SOC 2 Type II certified. End-to-end encryption, GDPR compliance, SSO, 2FA, and granular role-based access control.
Define custom SLA policies by priority, channel, or customer tier. Automatic escalations ensure no ticket ever falls through the cracks.
Intelligent response suggestions, automatic ticket summarisation, sentiment detection, and AI-powered article recommendations.
Stop juggling tabs. Helpdesk brings email, live chat, WhatsApp, Twitter/X, Facebook Messenger, and voice calls into a single, beautifully organised workspace.
My subscription renewal failed twice now...
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@Helpdesk still waiting on my refund
Thanks for the quick help! 5 stars.
No professional services needed. Our guided setup gets your team delivering great support from day one.
Add your email address, connect live chat, link social accounts. Everything flows into Helpdesk automatically — no forwarding rules needed.
Invite agents, create teams, define skills. Configure queues, round-robin assignment, or manual routing — your workflow, your rules.
Use our visual automation builder to create triggers, conditions, and actions. Auto-tag, auto-assign, auto-respond — save hours every week.
Launch your support operation and use built-in analytics to continuously improve response times, CSAT, and team productivity.
Tickets Resolved
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CSAT Score
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Tickets resolved this week
Move beyond vanity metrics. Helpdesk surfaces the insights that matter — SLA compliance, agent performance, channel trends, and customer satisfaction — so you can act with confidence.
From startups to global enterprises — teams choose Helpdesk and never look back.
"Azeosoft Helpdesk cut our average response time from 6 hours to under 45 minutes. The automation workflows alone saved us two full-time hires."
"We handle 12,000 tickets a month across email, chat, and Instagram. Having it all in one place with smart routing has been a game-changer."
"The SLA tracking and reporting features give our management team real visibility. We improved our CSAT from 71% to 94% within three months."
Start free, scale as you grow. No hidden fees, no long-term contracts.
Perfect for small support teams getting started.
For growing teams that need more power and flexibility.
Tailored for large organisations with complex needs.
All plans include a 14-day free trial. Compare all features →
Helpdesk connects with 1000+ apps out of the box. If we don't have it, our API and webhooks make anything possible.
Join 50,000+ support teams using Azeosoft Helpdesk to resolve tickets faster, reduce churn, and build loyalty.
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